This Privacy Policy (“this Policy”) provides details on how we treat customer information for our online shop service. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
If you do not agree with this Policy and no longer wish to use our services, or you have any concerns regarding this Policy or our data handling practice you may erase your account by emailing us. Please note that, if you withdraw your consent to this Policy or ask us to erase your account or other personal information necessary for online shopping service (“the service”), we may not be able to provide you with the service.
What information do we collect and how do we use it
We will only collect the information that is necessary for specified, explicit and legitimate purposes and does not process it in manners incompatible with those purposes. We may collect the following information, including personal information:
Contact information: We use your contact information like an Email address to provide you with login service and from time to time, we may also use your email to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
Order, delivery, and payment information: We use your order information like the price to calculate of integral, use billing address, and card details like the holder name, the card number, and the expiry date to process your order, deliver your items, provide you with the invoice, and deal with your order refunding request.
Customer feedback information: We use your contact details, and a record of your support query by all email, hotline, or social media direct messages to provide your after-sales service including in-warranty repairs, as well as communicate with you regarding your repair.
Log information: information related to your use of certain functions, apps, and websites. For example, cookies and other anonymous identifier technologies, IP addresses, network request information, temporary message history, standard system logs, and crash information, to analyze and develop statistical information on the use of our products and services to better improve our products and services.
Who do we share your information with
We do not sell any personal information to third parties.
We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested. In that case, we will obtain your consent in advance.
We will only share your personal information in accordance with your consent. You should know that when we shares your personal information with a Third Party Service Provider under any circumstance described in this section, we will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws.
Our security measures
We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure, or other similar risks, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect on us websites. We will use all reasonable efforts to safeguard your personal information.
All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity and ensure that your personal information has the highest security level. We make sure that our employees and Third Party Service Providers who access the information to help provide you with our products and services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. All in all, we regularly review our information collection, storage, and processing practices, including physical security measures, to guard against any unauthorized access and use.
We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
We will take upon the personal data breach, notifying the breach to the relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects in accordance with applicable laws, including your local data protection legislation.
How long we retain your data
Personal information will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal information or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information.
Withdrawal of consent
You may withdraw your consent for the collection, use, and/or disclosure of your personal information in our possession or control by submitting a request to us. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use, and/or disclose your personal information as per your request.
Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy our products and services.
Updates to this policy
We keep our Privacy Policy under regular review and may update this privacy policy to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or post the changes on all the websites, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites will be taken as acceptance of the updated Privacy Policy. We will seek your fresh consent before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.